Terms of Service — Velora Marts

Last updated: May 2026

Welcome to Velora Marts. By accessing or using our website and placing orders, you agree to the following Terms of Service. Please read them carefully.

1. Our Service Model

Velora Marts operates as a processor agent. When you place an order, we source and arrange the product on your behalf and deliver it to you. The price shown includes the product cost and our service fee. There are no hidden charges.

2. Orders & Payments

• All orders are subject to availability and confirmation
• Prices are listed in UAE Dirham (AED) and include all applicable fees
• We reserve the right to cancel orders in case of pricing errors or stock unavailability
• Payment must be completed at the time of order

3. Delivery

• We deliver across the UAE including Dubai, Abu Dhabi, Sharjah, and other emirates
• Estimated delivery times are provided at checkout
• Delivery times may vary due to location or high demand periods

4. Returns & Refunds

Please refer to our Return & Refund Policy for full details on how we handle returns.

5. Prohibited Use

You agree not to misuse our website, attempt fraud, or place false orders. We reserve the right to block any user engaging in prohibited activities.

6. Limitation of Liability

Velora Marts is not liable for any indirect or consequential damages arising from the use of our products or services beyond the value of the order placed.

7. Changes to Terms

We may update these Terms of Service at any time. Continued use of our website constitutes acceptance of the updated terms.

8. Contact Us

For any questions, contact us at support@veloramarts.com.