Return & Refund Policy — Velora Marts
Last updated: May 2026
At Velora Marts, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order, provided that:
- The item is unused and in its original packaging
- The item is not damaged due to misuse
- You have proof of purchase (order confirmation)
2. Non-Returnable Items
- Items that have been used or damaged by the customer
- Items returned after 7 days of delivery
- Customized or special-order products
3. How to Request a Return
- Email us at support@veloramarts.com with your order number and reason for return
- Our team will respond within 24-48 hours with return instructions
- Ship the item back to the address provided
4. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
- Approved refunds will be processed within 5-7 business days to your original payment method
- Shipping costs are non-refundable unless the return is due to our error
5. Damaged or Wrong Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost.
6. Contact Us
For return requests or questions, email us at support@veloramarts.com or reach out via our contact page.