Shipping Policy — Velora Marts

Last updated: May 2026

At Velora Marts, we are committed to delivering your orders quickly and safely across the United Arab Emirates.

1. Delivery Locations

We currently deliver to all emirates across the UAE, including:

• 🏙️ Dubai
• 🏛️ Abu Dhabi
• 🏗️ Sharjah
• 🏘️ Ajman, Ras Al Khaimah, Fujairah & Umm Al Quwain

2. Delivery Timeframes

• Dubai & Abu Dhabi: 2–4 business days
• Other Emirates: 3–5 business days

Orders placed before 12:00 PM (UAE time) are processed the same day.

3. Shipping Charges

• Standard shipping rates apply at checkout
• Free shipping on orders above a minimum order value (shown at checkout)

4. Order Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS so you can monitor your delivery in real time.

5. Delays

While we strive to meet all delivery timelines, occasional delays may occur due to high demand, public holidays, or courier issues. We will notify you promptly if there is any delay with your order.

6. Failed Deliveries

If a delivery attempt fails due to an incorrect address or unavailability, our courier will attempt redelivery. Please ensure your contact details and address are accurate at checkout.

7. Contact Us

For shipping inquiries, contact us at support@veloramarts.com.